Eyewearplanet - Prescription Eyewear Policy

EyewearPlanet is an Authorized Dealer of popular eyewear brands such as Ray Ban, Bolle, Serengeti, Wiley X, American Optical, Versace, D&G and Vogue. For a full list of brands, please visit our Eyewear Store.

Ordering prescription eyewear with EyewearPlanet is simple and hassle-free. Orders can be placed online using our prescription form or over the phone with one of our Eyewear Specialists.

When placing your order online, please type your prescription into our online form exactly as listed. To ensure that your order is accurate, please only use a prescription that is less than one year old and issued by a licensed optician. Please note that EyewearPlanet is not responsible for any mistakes caused by inaccuracies with your prescription information. For more information on how to enter your prescription information into our online form, please read our helpful online guide or feel free to send your information to eyewear@EyewearPlanet.com.

All orders require a Pupil Distance (PD). Please note that no orders will be processed without a Pupil Distance included. A standard Pupil Distance is between 54 and 70 millimeters for adults and 41 to 55 millimeters for children. Some prescriptions contain multiple Pupil Distances due to different measures for the right eye (OD PD) and the left eye (OS PD). Another reason for multiple pupil distances is the need to correct for both distance and near vision. In this case, your prescription will state either PD near or PD distance. Please contact your optician to decide whether you require progressive/bifocals or single vision eyewear. If your prescription contains multiple Pupil Distances, please enter this information in the comment section of our online form.

For orders requiring bifocals or progressive lenses, please make sure to include Segment Height when completing our online form. In addition, please make sure to choose a frame in advance and have it present during your eye examination so your local eyewear center can take correct measurements of your Segment Height. If you are in need of a frame in order for your local eyewear center to measure your Segment Height, please contact us.

If you have any further questions about placing an order, please feel free to contact us.

All prescription eyewear orders require us to charge your credit card prior to processing. Please ensure the accuracy of all information typed into our online ordering form as any changes made after submission to our lab will result in a 50% surcharge to your original order. Also, if you would like to cancel your order, please contact us immediately. Please note that if our lab has already started working on your order, a restocking fee of 50% of the original order cost will apply.

Most prescription eyewear orders deliver in two to three weeks. In addition to our standard processing, EyewearPlanet also provides Rush (3-5 business days/$35 surcharge) and Expedited (8-9 business days/$25 surcharge) turnaround for orders for the following brands ONLY:

• Wiley X Prescription Sunglasses and Goggles
• Body Specs Prescription Sunglasses and Goggles
• Bobster Prescription Sunglasses and Goggles
• Sport RX Prescription Goggles
• ESS Prescription Inserts
• Revision Prescription Inserts

Please note that expediting your order will only accelerate the processing time and not the time that it takes for your order to deliver once shipped. If you have any questions about the status of your order, please contact us.

In most cases, EyewearPlanet does not accept Returns of Prescription Eyewear customized to fit a customer’s prescription. In rare cases, EyewearPlanet accepts returns with proper approval. Please note that in this case, EyewearPlanet charges a restocking fee of 50% of the original order cost for all returns sent back within 14 days of receipt. Please note that no returns will be accepted after 14 days from receipt. If you believe that your order was not properly customized, please contact us immediately. In the rare case that our lab made an error, EyewearPlanet will correct the problem for you.

If there are any concerns that a frame will properly fit prior to order placement, EyewearPlanet offers a Trial Program which allows you to try some of our most popular frames prior to purchasing. For more information, please review our Trial Program Information Page.

EyewearPlanet is able to install new Rx lenses into your current frame. Please note that EyewearPlanet is not responsible for any damage that occurs to your frame during lens installation. In this case, EyewearPlanet will not replace the original frame nor issue a refund to cover the frame’s cost. All frames sent in must be in good condition. For any frames not sent in good condition, EyewearPlanet reserves the right to charge an additional $6.99 to send the package back to the customer. If you would like to utilize this program, please contact an Eyewear Specialist for further instruction.

At this time, EyewearPlanet does not accept any insurance vision plans. Many insurance companies will allow you to submit your receipt for reimbursement after your purchase is complete. For more information, please contact your insurance provider.

Please feel free to contact us if you have any questions via phone or email.