Depending on the shipping carrier, some packages can be rescheduled or re-routed. Please see a detailed description below.
Unfortunately, packages shipped using any of the available USPS methods cannot be rescheduled or re-routed.
Packages shipped using our Value Shipping option can be potentially rescheduled or re-routed if UPS is the carrier handling the delivery of your package. Please contact us if you have any questions via phone or email.
Packages shipped using the available UPS methods, can potentially be rescheduled or re-routed. Please contact us immediately to request a delivery intercept. All successful intercepts are subject to an $12 fee per tracking number (plus any transportation charges).
UPS can fulfill four types of delivery intercepts:
1) Return to Sender: The return of the shipment to EyewearPlanet.com for a refund or exchange.
2) Deliver to Another Address: Rerouting the package to a new address for delivery.
As PayPal requires confirmation of all addresses, the "Deliver to Another Address" option is not available for orders paid via PayPal. As an alternative, please be sure to cancel the order prior to shipment and place a new order either online or by phone with the updated information included. Please note that once a PayPal order ships, we are unable to change the routing of a package.
3) Will Call: Holding the package for the consignee at the nearest UPS location for pickup.
4) Reschedule Delivery: Holding the package for delivery on a future date up to 5 business days from the original business date.
To avoid a fee using the Will Call/Reschedule Delivery options, you can institute a Delivery Change Request after the first delivery attempt has been made. This option allows UPS to alter the original delivery instructions for the shipment only after the first delivery attempt. Just dial 1-800-PICK-UPS and ask for a Delivery Change Request from a representative.
For example, if you are unable to sign for a package requiring a signature, you can instigate a Delivery Change Request. This allows you to pick up the package at the nearest UPS facility or to reschedule a delivery for a future date within 5 business days from the originally scheduled delivery date. All Delivery Change Requests must be completed by the customer and only after the first driver attempt at delivery. Additionally, you can refuse a delivery of any package at no charge. To refuse a package, you need to be home at the time of delivery and advise the UPS driver accordingly. Original shipping charges are not refunded if a package is refused, where a receiver is no longer willing to pursue an order.
Delivery intercepts and delivery change requests are never guaranteed and are for domestic UPS orders only. We only charge your account for a successfully completed intercept.
To avoid the necessity of an intercept, check the address before submitting an order and be available when the package arrives. For the cancellation of orders, please contact us prior to shipment.